Privacy Policy

Last updated: January 2025

1. Introduction

KolaPoyo ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services in Germany.

2. Data We Collect

• Contact Information: Name, email, phone number, address
• Service Data: Vehicle details, service history, appointment information
• Technical Data: IP address, browser type, pages visited, timestamps
• Payment Information: Processed securely through third-party providers

3. How We Use Your Data

• Provide and improve our auto service
• Process bookings and payments
• Send service reminders and updates
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis (GDPR)

We process your data based on: contract performance, legal obligations, legitimate interests, and your consent.

5. Data Sharing

We do not sell your data. We may share information with trusted service providers (payment processors, booking systems) under strict confidentiality agreements.

6. Your Rights

Under GDPR, you have the right to access, correct, delete, or port your data. Contact us at contact@kolopoyo.lol to exercise these rights.

7. Data Retention

We retain personal data as long as necessary to provide services and comply with legal requirements, typically 3–7 years.

8. Cookies

Our website uses essential cookies for functionality. We do not use tracking cookies without consent.

9. Security

We implement industry-standard encryption and security measures. However, no online system is 100% secure.

10. Contact

Questions about this policy? Reach us at contact@kolopoyo.lol